How we use and protect your information

Who we are

Africa FAM Trips, a division of Nia Global Strategies, creates professional familiarization journeys for travel advisors and works with tourism suppliers, destination partners and other travel-industry organizations.

Information we collect

When you contact us, register your interest or apply for a FAM trip, we may collect information including:

• Your name and contact details
• Your agency, company or professional affiliation
• Your country or region
• Your travel-industry experience
• The destinations and programmes that interest you
• Information you choose to provide about your business and client base
• Relevant correspondence between you and Africa FAM Trips

Please provide only information that is accurate and relevant to your enquiry or application.

How we use your information

We may use your information to:

• Respond to questions and requests
• Assess eligibility for an Africa FAM Trip
• Review and administer programme applications
• Communicate proposed dates, availability and confirmed trip information
• Coordinate approved programmes with relevant suppliers and destination partners
• Maintain professional relationships with travel advisors and industry partners
• Send relevant news, programme announcements and opportunities where you have agreed to receive them
• Meet reasonable administrative, legal and record-keeping requirements

When information may be shared

We do not sell or rent your personal information.

Where necessary, relevant application or participant information may be shared with approved destination partners, accommodation providers, destination management companies or other programme suppliers. We share only the information reasonably required to assess an application, confirm participation or operate a trip.

Information may also be disclosed where required by law or where reasonably necessary to protect the rights, safety or legitimate interests of Africa FAM Trips, our participants or our partners.

How long we keep information

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, to maintain appropriate business records or to meet applicable legal obligations.

Retention periods may vary depending on whether you made a general enquiry, applied for a programme, travelled with us or asked to receive future communications.

Marketing communications

We may send Africa FAM Trips news and relevant opportunities when you have requested them or otherwise agreed to receive them. You can ask us to stop sending marketing communications at any time. Administrative messages concerning an active enquiry, application or confirmed trip are separate from marketing communications.

Your privacy choices

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you
• Provide access to the information we hold
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Withdraw your consent for marketing communications

We may need to verify your identity before completing a privacy request.

Security and external services

We take reasonable measures to protect the information entrusted to us. However, no email, website or electronic storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites or embedded services, including video platforms. Those services operate under their own privacy policies, and we encourage you to review them.

Changes to this policy

We may update this policy as our services, systems or legal responsibilities change. The latest version will be published on this page with its revision date.